Privacy Policy
1. Introduction
Welcome to Krantipro ("App"), operated by Kranti Provision ("Company", "we", "us", or "our"). At Kranti Provision, safeguarding your privacy is of paramount importance. This Privacy Policy outlines the methodologies through which we collect, process, store, and utilize your personal data in strict accordance with applicable legal frameworks, including but not limited to the Information Technology Act, 2000 and the rules promulgated thereunder, along with other relevant privacy regulations. By using Krantipro, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, please discontinue use of the App immediately. If you have questions or concerns about this policy, please contact us at support@krantiprovision.store
2. Definitions
2. Definitions
- "Data" refers to any information, whether personal or non-personal, provided by you or collected by us through your interactions with Krantipro, including but not limited to name, email, IP address, and browsing behavior.
- "Cookies" are small text files stored on your device that facilitate a personalized and optimized browsing experience.
- "Data Protection Laws" denote the applicable statutes, regulations, and directives governing the collection, processing, and storage of personal data.
- "User" or "You" refers to any individual who accesses, uses, or interacts with the App.
- "App" denotes the Krantipro mobile application and associated services operated by Kranti Provision.
- "Personal Data" means any information relating to an identified or identifiable natural person.
3. Scope and Applicability
This policy governs all data collected by Krantipro through its mobile application, including interactions such as placing an order, registering an account, submitting a query, subscribing to notifications, or any other activity wherein data is transmitted to us. You reserve the right to browse certain sections of the App without providing personal data. However, by engaging with certain services or voluntarily providing data, you implicitly consent to the terms of this policy.
4. Categories of Data Collected
4.1 Personal Data
We may collect personally identifiable information that includes but is not limited to:
- Account Information: Name, email address, phone number, and password.
- Delivery Information: Shipping address, city, state, postal code, and country.
- Payment Information: Payment method details necessary to process transactions. We do not store your full credit/debit card numbers on our servers; payment processing is handled by secure third-party payment processors.
- Profile Information: Profile picture (if provided), preferences, and communication history with our support team.
- Feedback & Communication: Preferences, feedback, reviews, and other voluntary information provided by you.
4.2 Non-Personal Data
We may collect non-personally identifiable data through analytics tools, including but not limited to:
- Device Information: Device model, operating system, unique device identifiers, screen resolution, and mobile network information.
- Location Data: With your permission, we collect precise or approximate location data to provide delivery services and show nearby products or stores.
- Usage Data: Pages viewed, features used, time spent on the App, crash reports, and performance data.
- Log Data: IP address, access times, app version, browser type, and referring URLs.
5. Modes of Data Collection
5.1 Direct Collection
Data is collected directly when you:
- Register an account or update your profile.
- Place an order or complete a transaction.
- Contact customer support or submit feedback.
- Subscribe to notifications or newsletters.
- Participate in surveys, promotions, or contests.
5.2 Automatic Collection
Certain information is collected automatically through:
- Essential Cookies: Required for basic App functionality and session management.
- Analytical Cookies: Employed for App performance assessment and usage analytics.
- Marketing Cookies: Used to personalize promotional content and advertisements.
6. Purpose and Use of Data
6.1 Service Fulfillment and Transaction Processing
- Facilitating order processing, payment confirmation, and shipment tracking.
- Managing your account, delivering products, and providing customer support.
- Ensuring compliance with contractual obligations arising from user transactions.
6.2 Communication and Promotional Outreach
- Sending order confirmations, delivery updates, and transactional notifications.
- Providing promotional offers (with your consent) and important notices about your account.
- Periodic updates on service enhancements or policy changes.
6.3 Security and Fraud Prevention
- Monitoring App traffic to prevent fraudulent activities.
- Implementing risk mitigation measures to safeguard data integrity.
- Detecting, preventing, and responding to unauthorized access and other security concerns.
6.4 Service Improvement
- Analyzing usage patterns, troubleshooting issues, and enhancing the App’s features and performance.
- Conducting research and analysis to improve our products and services.
7. Disclosure and Data Sharing
We do not sell your personal information to third parties. We may disclose personal data under the following circumstances:
7.1 Permissible Disclosures
- Affiliated Entities: Sharing data with subsidiaries or affiliated entities for service fulfillment.
- Service Providers: Engaging third-party vendors for payment processing, delivery services, cloud hosting, analytics, and customer support. These providers are contractually obligated to protect your data.
- Legal Compliance: Disclosing information in response to lawful requests from regulatory authorities, court orders, or government regulations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
7.2 Restrictions on Third-Party Use
All third-party entities are contractually bound to:
- Adhere to data protection principles equivalent to those articulated in this policy.
- Employ appropriate safeguards to ensure the confidentiality of shared data.
8. Location Data
Krantipro collects location data to enable delivery services and improve your shopping experience:
- We use your location to determine delivery availability and estimate delivery times.
- Location access is requested only when necessary and can be managed through your device settings.
- You may disable location services at any time, though this may limit certain features of the App.
9. Payment Processing and Billing
9. Payment Processing and Billing
All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
- Payment details are encrypted and transmitted securely through industry-standard SSL/TLS encryption.
- We do not store your full credit card, debit card, or bank account numbers on our servers.
- We may retain a tokenized reference to your payment method for future transactions, but this token cannot be used to retrieve your actual payment details.
- Krantipro engages only reputable payment processors who adhere to the highest security standards.
10. Cookies and Cookie Management
10. Cookies and Cookie Management
10.1 Cookie Usage
- Krantipro and its associated web services use cookies to:
- Personalize user experience and remember your preferences.
- Facilitate app and website analytics to improve our services.
- Serve targeted advertisements and promotional content.
10.2 Managing Cookies
Users may manage or delete cookies through their device or browser settings. However, disabling cookies may impair certain functionalities of the App.
11. Data Security and Integrity
Kranti Provision implements stringent technical and organizational security protocols to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption Protocols: Ensuring secure transmission of sensitive data through SSL/TLS encryption for data in transit and encryption at rest.
- Access Control: Restricting data access to authorized personnel only through role-based access controls.
- Periodic Audits: Conducting routine security assessments and penetration testing to identify vulnerabilities.
- Firewall Protection: Implementation of firewall protection and intrusion detection systems. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
12. Data Breach Notification Protocol
12. Data Breach Notification Protocol
In the event of a data breach that compromises the security of your personal information:
- Affected users will be notified within 72 hours of breach detection in compliance with applicable regulations.
- We will provide details of the breach, the data affected, and the remedial measures being taken.
- We will cooperate with relevant authorities and take immediate steps to contain and mitigate the breach.
13. Data Retention and Deletion
13.1 Retention Period
- Personal data is retained for the duration necessary to fulfill the purpose for which it was collected, unless a longer retention period is mandated by law.
- Data may be anonymized and retained for analytical purposes beyond the initial retention period.
- If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes.
13.2 Data Deletion Requests
To request the deletion of your account and associated data, please follow the steps below:
- Send an email to support@krantiprovision.store with the subject line "Account Deletion Request".
- Include your registered email address and any relevant details in the email.
- Upon receiving your request, our team will verify your identity and confirm the request via email.
- Once verified, we will proceed to permanently delete your account and all associated data from our platform within 7 business days.
Note: This action is irreversible and cannot be undone once processed. If you have any active orders or pending transactions, we recommend resolving them prior to submitting your deletion request.
14. User Rights and Controls
Users are entitled to exercise the following rights concerning their personal data:
- Right of Access: Obtain a copy of personal data held by us.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your account and associated data.
- Right to Restriction: Restrict processing of data under certain circumstances.
- Right to Object: Object to data processing for direct marketing purposes.
- Right to Data Portability: Request a copy of your data in a commonly used, machine-readable format.
- Right to Withdraw Consent: Withdraw consent at any time without affecting the legality of prior processing.
To exercise any of these rights, please contact us at support@krantiprovision.store
15. Consent and Legal Basis
15.1 Express Consent
By accessing and interacting with Krantipro, you expressly consent to the collection, processing, and use of your data in accordance with this policy.
15.2 Withdrawal of Consent
- Consent withdrawal requests may be submitted at any time by contacting us at support@krantiprovision.store.
- Withdrawal may, however, impact the provision of certain services and functionalities.
16. International Data Transfers
Data collected by Krantipro may be processed and stored in jurisdictions outside of India. Adequate safeguards, including contractual clauses and data protection agreements, are implemented to ensure compliance with applicable regulations.
17. Children’s Privacy
Krantipro is not intended for use by children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to delete such information.
18. External Links and Third-Party Websites
Our App may contain links to third-party websites or services that are not operated by us. Kranti Provision disclaims any responsibility for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of such websites prior to providing any personal information.
19. Policy Modifications and Updates
Kranti Provision reserves the exclusive right to modify or amend this policy at its discretion. Such modifications shall be deemed effective upon publication within the App or on our website. We will notify you of any significant changes by updating the "Effective Date" at the top of this policy. Continued use of the App constitutes acceptance of the revised policy terms.
20. No Liability Clause
Kranti Provision disclaims liability for any:
- Breach of data security arising from unforeseen circumstances beyond reasonable control.
- Unauthorized access or usage of data due to user negligence or external threats.
- Loss or damage resulting from reliance on third-party services linked from the App.
21. Agreement to Privacy Policy
By using Krantipro’s App and services, you acknowledge that you have read, understood, and agree to the terms and conditions set forth in this policy.
22. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. All disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts located in Dondaicha, Maharashtra.
23. Queries and Contact Information
For any questions, grievances, or concerns regarding this Privacy Policy, please contact:
Privacy Compliance Officer
- Email: Support@krantiprovision.store
- Address: Kranti Provision, Station Area, Dondaicha-425408 Maharashtra
- Phone: 02566244278
- Website: www.krantiprovision.store
